Question 1

How soon will you reply?

Accepted Answer

For messages sent through this form, expect a reply within one to two business days for typical enquiries. If your subject is time-sensitive, say so in the first line and I will prioritise where possible.

Question 2

What should I include so you can help quickly?

Accepted Answer

Your goal in one sentence, what you have tried, links to your site or relevant tools (no credentials in the form), and whether you prefer email first or moving straight to a booked call. The “I need help with” chips help route the thread.

Question 3

Do you sign NDAs before we talk?

Accepted Answer

For an initial enquiry, share only what you are comfortable with in writing. If the conversation needs confidential detail, an NDA can be used before deeper discovery. Do not put secrets or passwords in this form.

Question 4

Can I use this instead of booking a call?

Accepted Answer

Yes. Email first is fine when you want to attach context or involve colleagues. Booking is better when you want a fixed time and a live walkthrough. Either way, you will get a direct response—no ticket queue.